Q: Are the products authentic and of Japanese origin?
A: Yes, most of our Japanese pop culture products are imported directly from Japan through trusted partnerships. For certain rare or prestigious pieces, we also work with specialized European suppliers. All our products are selected for their quality and authenticity, even if some are not in Japanese packaging.

Q: What types of automobile miniatures do you offer?
A: We offer a varied selection of quality automobile miniatures, available in several scales and covering different brands, to satisfy the most demanding collectors.

Q: Are your figurines and manga limited editions?
A: Some of our figurines and mangas are limited editions. See each product description for details.

Q: How do I know if a product is in stock?
A: All products displayed on our site are in stock, unless otherwise indicated on the product sheet.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods to ensure a reliable transaction.

Q: Can I cancel my order?
A: Yes, you can cancel your order within 24 hours of purchase by contacting our customer service.

Q: Is it possible to modify an order after placing it?
A: For reasons of rapid processing, we cannot modify an order after confirmation. However, you can cancel the order within 24 hours if it has not yet been shipped.

Q: Are the payments secure?
A: Absolutely! We use a secure payment platform that protects all your information.

Q: What are the delivery times?
A: On average, delivery times are 5 to 10 business days depending on your location and the delivery method chosen.

Q: Do you deliver internationally?
A: Yes, we ship to several countries. Delivery costs are calculated at the time of ordering based on your location.

Q: How can I track my order?
A: As soon as your order is shipped, you will receive a tracking number by email, allowing you to follow its delivery.

Q: What should I do if my package is damaged?
A: If your package arrives damaged, please contact our customer service as soon as possible with photos so that we can assist you.

Q: How to return a product?
A: You can return a product within 14 days of receipt if it is in its original condition. Contact our customer service to obtain the return address.

Q: What are the repayment deadlines?
A: Once the product is returned and checked, the refund will be made within 7 working days to your original payment method.

Q: Can I exchange an item?
A: Currently, we do not accept exchanges. However, you can return an item and place a new order.

Q: Are there any fees for returns?
A: Return costs are the responsibility of the customer, except in the event of an error on our part or a defective product.

Q: How can I contact customer service?
A: You can contact us by email, telephone, or via our contact form. Our team is available Monday to Friday, 9 a.m. to 6 p.m.

Q: Can I ask a question about a product before purchasing it?
A: Of course! Each product sheet has a section to ask questions. You can also contact us directly.

Q: Do you offer advice for collectors?
A: Yes, our team is passionate and happy to help you with your product choices and offer advice to enrich your collection.

Q: Do you have after-sales service for defective products?
A: Yes, if a product arrives defective, we will be there to help you resolve the problem and find a satisfactory solution.

Q: Do you have a loyalty program?
A: Currently, we do not have a loyalty program, but we regularly offer promotions to thank our customers.

Q: Do you offer gift cards?
A: Yes, gift cards are available to treat your loved ones to a unique ProjectR experience.

Q: How can I stay informed about what's new?
A: Subscribe to our newsletter to receive the latest news, exclusive offers and information from ProjectR.

Q: Are your products eligible for bulk orders?
A: For any bulk order inquiries, please contact our customer service. We will be happy to inform you.